Site Policies

Shipping and Delivery Policy/Information
We are currently shipping to the contiguous 48 states for a flat $200 rate. For Alaska, Hawaii, and international shipments, please inquire directly. If you would like to pick up your Key Log at our Minneapolis location, or would like to inquire about special regional delivery rates in WI and MN, please contact us directly at info@keylogrolling.com or 763.544.0047.

We will ship your Key Log via common carrier using the most expedient means available. We will send a shipping rate quote as soon as you place your order.The day your Key Log ships you will receive an email from us with the shipping information and a tracking number.

Attention! When you receive your Key Log please remove it from the packaging, and inspect it for damage while the driver is present. If there is damage to the Key Log, make sure that the driver notes on the delivery receipt. All damage to the Key Log or the packaging must be reported to Key Log Rolling within 24 hours of receipt either by phone or email.

Privacy Policy
It is our policy not to share customer information with any other companies and/or individuals.

Refund Policy
We offer a 3-year full manufacturer’s warranty on parts and workmanship. Shipping costs assessed at discretion of manufacturer. Must have proof of purchase; warranty is non-transferrable.

100% Satisfaction – and Fun! – Guarantee: We want you to be completely happy with your Key Log. Try it out and if you’re not having fun within 30 days, send it back for a full refund, no questions asked.